FAQ - Shipping and returns
FAQs, Shipping & Returns
1. How long does it take to get my order?
We generally ship from our local warehouses if expedited shipping option is selected. Occasionally, we ship orders from our warehouse overseas as well.
Normally, you can expect to receive your order within approximately 5-7 days from the date that you placed your order unless you opted out and selected FREE SHIPPING.
FREE SHIPPING - You can expect to receive your order within 2-4 weeks from the date that you placed your order.
2. When will I get my tracking number?
Typically, you’ll receive a shipping confirmation email a few days after your initial order date. Even though your order may ship one day after your order it sometimes can take another 24 hours for USPS and/or other shippers to give us a live tracking number so that we can update our system and send you the shipping confirmation email with your tracking number.
3. Do all my products come in the one package?
In most case your order will come in a single package. In some cases, in order to get all items within your order to you as quickly as possible we will ship more than one package (from each of our warehouses). When we do that, you can expect the packages to arrive on different days and/or times.
So if you receive a package and it doesn’t include everything you ordered, it’s likely that we did ship items within your order from different warehouses. Just give it a few days to arrive.
4. How can I check the status and tracking of my order?
You can track your order using your Order ID and Email used to complete your order on our site.
5. What form of payments are accepted?
We accept Visa, MasterCard, Amex and Discover, Paypal
6. Which countries do we ship to?
We ship within the continental US, US territories, Alaska and Hawaii. Currently, we do not ship to APO/FPO/DPO addresses. We Also ship internationally to Canada, Australia and France, United Kingdom, Germany, New Zealand, Denmark and many more countries.
7. What do you charge for shipping and handling?
We offer Everyday FREE SHIPPING on all our products! :)
8. How can I get the latest products offered?
Check our website at least once per week and you will be able to see all of the limited time deals we are offering :) Also you can shoot us an email at firstname.lastname@example.org!
9. What is your warranty policy?
We warranty all of the products we sell against manufacturer defects for up to 30 days after your purchase.
Also, some of our products offer a Lifetime Warranty. This means that we will replace the product if it becomes defective during the time that you own it. The Lifetime Warranty applies to the original purchaser only. It cannot be transferred.
Lastly, the Lifetime Warranty does not cover damaged products. Products must be in good condition for our Lifetime Warranty to apply.
10. How do I return or exchange an item I purchased?
Simply contact us via the contact us page and one of our team members will help you with your return or product exchange.
11. Will I be charged sales tax?
We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. We follow state guidelines for determining taxes. The tax amount displayed during the checkout process is an estimate and is labeled accordingly.